Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Innerleithen | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Innerleithen collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Innerleithen is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Innerleithen and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: full name, date of birth, gender
• Contact data: email address, telephone number, postal address
• Health data: medical history, weight, BMI, current medications, and relevant clinical information necessary to provide safe pharmacy services
• Payment data: billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data to:

• Process your consultation and assess your suitability for weight loss treatments
• Enable our pharmacist to review and approve prescriptions safely
• Arrange delivery of approved medications, typically within 1 working day of pharmacist approval
• Communicate with you regarding your orders, consultations, and follow-up care
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Maintain accurate clinical records as required by pharmacy law
• Improve our services and ensure patient safety

Our lawful bases for processing your data include the performance of a contract, legal obligation, protection of vital interests, and, for special category health data, the provision of health or social care services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: required for the website to function correctly
• Analytics cookies: help us understand site usage and improve performance
• Preference cookies: remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third Party Sharing

We do not sell or rent your personal data. We may share your data with trusted third parties only where necessary, including:

• Delivery providers: to fulfil your medication orders
• Payment processors: to handle transactions securely
• IT and system providers: who support our online platform and data infrastructure
• Regulatory authorities: such as the GPhC or NHS, where we are legally required to do so

All third parties are required to handle your data securely and in accordance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of last treatment, in line with NHS and pharmacy regulatory guidance. Financial records are kept for 6 years. After these periods, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of security.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority for data protection in the UK if you are not satisfied with how we have handled your information.